Privacy Policy for Radiant Home Services
Effective Date: 01/01/2026
1. Introduction
Welcome to Radiant Home Services (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, or use our services, including Application-to-Person (A2P) messaging such as SMS/text communications.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Address
Any information you voluntarily submit through forms, chat, or communication with us
Communication Information
Records of SMS/text messages, phone calls, emails, and other communications with us
Technical & Usage Information
IP address
Browser type
Device information
Pages visited, time spent on the site, and referring URLs
Cookies & Tracking Technologies
See Section 7 for details on cookies and tracking tools
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery: To provide, schedule, manage, and improve our services
Customer Support: To respond to inquiries and requests
SMS & A2P Communications: To send appointment confirmations, service updates, reminders, and promotional messages (with consent)
Marketing: To send offers or promotions you have opted into
Website Optimization: To analyze website performance and improve user experience
Legal Compliance: To comply with applicable laws and protect our rights
4. SMS/Text Message Consent & Use
By submitting your phone number through our website, forms, or other communication channels, you expressly consent to receive SMS/text messages from Radiant Home Services, which may include:
Appointment confirmations and reminders
Service updates and follow-ups
Promotional or marketing messages (if opted in)
Consent is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message or by contacting us directly.
5. How We Share Your Information
We may share your information only in the following limited circumstances:
Service Providers: Trusted third parties who help us operate our business (e.g., SMS platforms, hosting providers, payment processors)
Legal Requirements: When required by law, subpoena, or legal process
Business Transfers: In the event of a merger, acquisition, or asset sale
🚫 We do NOT sell, rent, or share your phone number or personal information with third parties for their marketing purposes.
Your SMS consent is used only by Radiant Home Services.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
Improve website functionality
Analyze website traffic and user behavior
Enhance marketing and advertising performance
Cookies may be set by us or by third-party tools such as analytics or advertising platforms. You can control or disable cookies through your browser settings, though doing so may affect website functionality.
8. Your Privacy Choices
You have the right to:
Opt Out: Unsubscribe from marketing emails or SMS at any time
Access or Correct: Request access to or correction of your personal information
Delete: Request deletion of your information, subject to legal obligations
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.